How to create a new ticket?
Posted by Chat History on 12 May 2023 02:48 PM
Stage 1: Accessing the Ticket Creation Page
To create a ticket, Start by logging in to your client cabinet. Once logged in, navigate to the "Tickets" header and click on it.
Stage 2: Creating a New Ticket
Upon reaching the ticket management page, select the option labeled "Create a New Ticket."
Stage 3: Providing Essential Information
On the ticket creation page, begin by writing a concise yet descriptive "Subject" that accurately reflects the nature of your query. Next, carefully choose the relevant "Category" that best aligns with the specific area of your question or concern.
Stage 4: Detailed Description and Attachments
In the designated section, provide a comprehensive and detailed explanation of your question or issue. Include all pertinent information that can assist our team in understanding and addressing your inquiry effectively. If applicable, attach any supporting documents by clicking on the "Attach File" option and selecting the relevant file from your device.
Stage 5: Submitting the Ticket
Before finalizing the ticket creation process, ensure that all necessary details and attachments are accurately provided. Once satisfied, click on the "Submit Ticket" button to transmit your ticket to our support team.
In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat or request for a callback