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Knowledgebase: Frequently Asked Questions
What should I do if I make a deposit and my account is still not funded?
Posted by on 16 December 2013 01:05 PM

If your recent deposit to your Fxglory account has not been credited, rest assured that we are dedicated to resolving this promptly.

Follow these steps:

  • Check to see if the deposited amount has been deducted from your payment source.
  • Submit a ticket using your client cabinet, providing your payment details and selecting "Deposit Transactions" as the category.

Our accounting department will carefully examine the situation and provide a swift solution.

 

In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat or request for a callback.
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Comments (2)
kenneth steele
13 November 2015 07:44 PM
at 10:10 today i made a deposit of 100.00 using paypal and the account states 0. my deposit does not show in my account after 30 minutes. ken
Anna .T
16 November 2015 03:51 PM
If you made a payment by PayPal and it is not reflected in your Fxglory account, there may be several reasons of it. One of the reasons is that PayPal needs to check a client's transaction(s). To follow the issue, please send an email to [email protected] including your account number and an Order No.