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Knowledgebase: Frequently Asked Questions
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How can I verify my account?
Posted by Homi .M on 06 November 2012 05:25 PM
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The verification process includes 3 steps. First of all, please log in to your Client Cabinet. In the “My Account” tab, you can see the “Account Verification”.In the "Account Verification" section, please upload one of the following documents for each subject in the relevant section. 1 - As your proof of Identity, you can upload one of these documents: passport, national identity card, or driver's license. 2 - As your proof of address, you can upload one of these documents: utility bill such as gas, electricity, telephone, or water. Also, credit card or bank statement. Please note:o Your documents must be scanned.o The resolution of the uploaded documents must be at least 300 dpi.o The uploaded files must be in one of these formats: GIF, JPEG, JPG, PNG, BMP, or PDF.o Electronic documents are not acceptable.o The document size must be at least 1024x768.o The address document must be issued within the last six months.o You can also use your driver's license as proof of your address only if it is issued within the last six months. 3 - Mobile number: It is also necessary to verify your mobile number in the relevant section of your Client Cabinet panel. Please note: o To verify your mobile number please, enter your mobile number in the “Mobile Verification” part. You will receive a verification code via SMS. If you do not receive an SMS code, you can try the phone call verification. o If you receive the verification code neither via SMS nor by phone call, please contact our Support Department via live chat. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat or request for a callback. | |
 (28 vote(s)) Helpful Not helpful |
Comments (31)
ihsanullah khan
14 September 2014 04:41 PM
Hello!I am living in Pakistan and my house is on my father's name while my father is dead and all the utility bills that we receive are on my dad's name. If I open my account with u and I would like to withdraw the money then how can I give you a proof of address by using utility bills?
If my bank statement contains no fund transfers or withdrawals and I have solely created it to wire transfer and deposit funds in my forex account then will you accept that bank statement if it has no balance or a low balance?
If my bank statement contains no fund transfers or withdrawals and I have solely created it to wire transfer and deposit funds in my forex account then will you accept that bank statement if it has no balance or a low balance?
Homi .M
19 September 2014 11:10 AM
In order to verify your account address a client needs to upload a document which shows the same address as it is mentioned in his/her registration form.
If the utility bills are not in the name of clients, he/she can use credit card or bank statement.
In case of having any questions, please contact: [email protected]
If the utility bills are not in the name of clients, he/she can use credit card or bank statement.
In case of having any questions, please contact: [email protected]
Aldo Doberti
24 October 2014 09:21 PM
Hola. Quisiera depositar fondos con Skrill solo. Mis retiros pueden ser solo en Skrill?
Emmanuel Iremiren
20 November 2014 03:49 AM
Hw do u handle slippage on stops for news traders like me.
I scalp do u allow it.
wat ur minimum stoploss range and trailing stop during news releases
I scalp do u allow it.
wat ur minimum stoploss range and trailing stop during news releases
Homi .M
21 November 2014 10:25 AM
We do not guarantee scalping and news trading. For more information you can visit this page: http://fxglory.com/scalping-rules/
If you have any other questions or concerns, you can contact us through live chat or send us an email to: [email protected]
If you have any other questions or concerns, you can contact us through live chat or send us an email to: [email protected]
Emmanuel Iremiren
20 November 2014 03:53 AM
Hw do u handle slippage on stops for news traders like me.
I scalp do u allow it.
wat ur minimum stoploss range and trailing stop during news releases.
wat is the easiest mode of deposit for Nigerian clients. my uba master card says funds transfer not allowed only purchases allowed even facebook payment allowed.
I scalp do u allow it.
wat ur minimum stoploss range and trailing stop during news releases.
wat is the easiest mode of deposit for Nigerian clients. my uba master card says funds transfer not allowed only purchases allowed even facebook payment allowed.
Dominique Turner
22 April 2015 04:18 AM
how long does the verification process take?
Madona .Z
23 April 2015 01:29 PM
Verification process takes 1-24 hours, but generally it is done in less than one hour during a working day.
cornell gilchrist
05 May 2015 11:55 PM
i got my debit card verified but its not letting me deposit money into my traders account need help please ?
Madona .Z
06 May 2015 11:18 AM
Please, send us an email to [email protected] and the related department will help you about this issue.
Eduardo Riff
14 May 2015 07:38 PM
I have not Credit card, and i have a PayPal account, can register?
Madona .Z
15 May 2015 01:14 PM
Of course, you can open a real account with Fxglory. Here is the link for registration: https://fxglory.com/register/
Martha Gian
18 June 2015 12:29 AM
Hello!
I am from Greece and the information on my identity card and utility bill is written in Greek. Will that be a problem in case I want to open an account?
I am from Greece and the information on my identity card and utility bill is written in Greek. Will that be a problem in case I want to open an account?
Madona .Z
18 June 2015 12:07 PM
Hello Martha,
If some documents are not issued in English, you can upload your documents translated in English by the notary.
In case of any difficulties in verifying your account, you can send an email to: [email protected] in order to ask about document verification procedures.
Verification department will guide you to a proper solution.
If some documents are not issued in English, you can upload your documents translated in English by the notary.
In case of any difficulties in verifying your account, you can send an email to: [email protected] in order to ask about document verification procedures.
Verification department will guide you to a proper solution.
James H
05 July 2015 09:18 PM
Because of my job, I live at a different address than what is on my drivers license. So the address that is on my utility bill is different to the address that is on my drivers license. Will that be a problem with verifying my account?
Madona .Z
08 July 2015 11:36 AM
Hello James,
Please send us an email from your registered email address and mention your account number too. We will guide you to solve this issue sooner.
Please send us an email from your registered email address and mention your account number too. We will guide you to solve this issue sooner.
Brett Daniel
16 July 2015 05:37 PM
Hey I live In The USA. I just lost my home. I provided that address when I signed up. Could I please use that address For my account. If no papers or documents will sent there everything should be okay right?
Madona .Z
17 July 2015 11:29 AM
Dear Client,
Please send us an email from your registered email address to [email protected] and our support team will help you to solve this issue.
Please send us an email from your registered email address to [email protected] and our support team will help you to solve this issue.
Maria D
12 August 2015 08:36 AM
I have tried to verify my Identity and Address twice already. At first, it said that the document is too big. And now it's saying that the resolution is too low. And I scanned with 300 dpi then 600dpi, so I am not sure what is going on. May you help?
Madona .Z
12 August 2015 01:06 PM
Dear client,
Please send us an email to [email protected] and our support team will help you to solve this issue.
Please send us an email to [email protected] and our support team will help you to solve this issue.
li d.
12 August 2015 06:25 PM
Do you have to email everything in as far as paper work goes?
Madona .Z
13 August 2015 10:55 AM
Dear client,
Please sens us an email to [email protected] and our support team will answer all your questions.
Please sens us an email to [email protected] and our support team will answer all your questions.
David Mbah
23 September 2015 09:46 PM
After going through all the good comment made by yours customers on Earn Forex.com i made up my mind to open a live account with your organization but my greatest surprise in the process of filling the form i discovered that my country Nigeria is not enlisted in your list of country's i felt so bad that the Giant of Africa is missing in your list please i demand to know why,
Madona .Z
25 September 2015 12:02 PM
Dear David,
According our board decision, unfortunately we do not accept client from Nigeria.
According our board decision, unfortunately we do not accept client from Nigeria.
Eze Okoli
11 October 2015 06:40 PM
Hi I was about registering and I found out my country, Nigeria is not on the list. So what should I do?
Madona .Z
12 October 2015 11:54 AM
Dear Eze,
According our board decision, Unfortunately, we do not accept clients from Nigeria.
According our board decision, Unfortunately, we do not accept clients from Nigeria.
Sibongile Mhone
09 January 2017 05:14 PM
Hi Homi, I need to verify my card in order to fund my account
Homi .M
03 February 2017 12:50 PM
Dear Client, please refer to this guide about card verification: https://support.fxglory.com/index.php?/Knowledgebase/Article/View/434/4/how-to-verify-my-creditdebit-card
Kuhle
20 July 2017 05:24 PM
Hi Homi I have problems with real account registration please help
Homi .M
17 October 2017 12:11 PM
Please contact with online support or send an email to [email protected] in order to help you.