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Knowledgebase : English > Fxglory Brokerage > Frequently Asked Questions
Please note that Stick Pay, a payment method commonly used on our platform, is currently unavailable for residents of the following countries and territories: Afghanistan, American Samoa, Central African Republic, Cuba, Ethiopia, Iraq, Ivory Coast, Leba...
GENERALLY, BALANCE DOES NOT GO NEGATIVE. WE HAVE NEGATIVE BALANCE PROTECTION (MARGIN CALL [HTTP://SUPPORT.FXGLORY.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/423/2/MARGIN-CALL-VS-STOP-OUT-LEVEL] AND STOP OUT LEVEL [HTTP://SUPPORT.FXGLORY.COM/INDEX.PHP?/KNOW...
Changing account type/status is not possible. CLIENTS CAN OPEN NEW TRADING ACCOUNTS (UP TO 10 REAL AND 10 DEMO) IN THE CLIENT CABINET [HTTPS://FXGLORY.COM/LOGIN/]. FOR INSTRUCTIONS, CLICK HERE [HTTPS://SUPPORT.FXGLORY.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICL...
Bonus supports margin and open orders. When your account balance gets zero (0), your account will be credited out automatically. Or in other words, you will lose your bonus. In case you don't find the answer for a question that interests you in this se...
Yes, of course. You can trade commodities such as Gold, Silver, Platinum, and Palladium. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live cha...
Yes, you can. But you are not allowed to use scalper, news trader, and arbitrage EAs. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat...
The Chinese Yuan is the currency of China known as CNY. Also, the Yen is the official currency of Japan known as JPY. One of our card processors is connected to banks in China and Japan. So, the amount of money will be exchanged by the CNY or JPY excha...
The answer is NO! You do not need to provide any documents to open an account. Just fill out the registration form [https://fxglory.com/register/] and enjoy trading. In case you don't find the answer for a question that interests you in this section or i...
Opening a real account with our company is only possible after reading and accepting the company rules (User Agreement [https://fxglory.com/user-agreement/], Promotions [https://fxglory.com/promotions/], and Leverage [https://fxglory.com/forex/leverage-co...
Yes, we do accept clients from the USA. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/index.php?/...
Unfortunately, we do not work with clients from GEORGIA (EUROPE), BANGLADESH, INDONESIA, NORTH KOREA, SYRIA, SUDAN, IRAN, NIGERIA, and some other countries which are under UN sanctions.  In case you don't find the answer for a question that interests you ...
Yes, we do. FxGlory provides its clients with free VPS. Those who want to utilize our free VPS must: * Have a verified account, * Deposit a minimum capital of $1000 into their trading accounts, Clients who meet the outlined criteria, need to f...
Yes, it does. All Fxglory accounts are Islamic which are Swap-free [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/307/5/what-is-a-swap-free-account]. In case you don't find the answer for a question that interests you in this section...
To fund your clients' accounts, there are a few steps to take. Here, you can see this process: First of all, you need to log in to your client cabinet using your registered email address and password. (Remember to keep your password safe and do not ex...
In this article, you can find how to connect to your VPS using a windows remote desktop connection. 1.Go to the start menu. 2.Type "REMOTE DESKTOP CONNECTION" in the "SEARCH PROGRAMS AND FILES" part. When you see the result, click on the option for "R...
If your payment request has not been processed yet and you regret it, you can cancel it. To cancel your payment request, follow the steps below: * Log in to your 'CLIENT CABINET' using your registered email address and password. (Remember to keep yo...
In order to change your Client Cabinet password, you first need to log in to your 'tCLIENT CABINET', using your registered email address and password. (Remember to keep your password safe and do not expose it.) Then, in the "ACCOUNT" tab, choose "Settin...
First of all, log in to your MT4.Then in the Menu bar, you can see the " TOOLS " part. Click on it. Please choose " OPTIONS". Here are your login username and password, so click on the " CHANGE" button. Now you can change both the Master password and Inve...
In order to change your phone number, you are required to follow the steps below : * Log in to your Client Cabinet, using your registered email address and password. (Remember to keep your password safe and do not expose it.) * Select the "VERIFICAT...
Log in to your client cabinet, using your registered E-mail address and password. (Remember to keep your password safe and do not expose it) Then there are a few steps to take as following: * While you are logged in to your client cabinet, make sure...
To change the leverage on your live and demo accounts, simply follow the steps below: * Log in to your 'CLIENT CABINET' using your registered email address and password. (Remember to keep your password safe and do not expose it.) * Scroll down th...
You need to create a live account to start trading in the Forex market. To create new real trading accounts, log in to your 'CLIENT CABINET' using your registered email address and password. (Remember to keep your password safe and do not expose it.) ...
You can deactivate your FxGlory account at any time by logging in to your 'CLIENT CABINET' using your registered e-mail address and password. (Remember to keep your password safe and do not expose it.) In the "Account" tab, choose "Dashboard", then s...
First, please make sure that you have set up a CashApp account [https://cash.app/help/us/en-us/6485-getting-started-with-cash-app] with enough cash for the planned deposit before starting the procedure. You can also add cash to your cash app [https://cash...
Log in to your Client Cabinet, using your registered E-mail address and password. (Remember to keep your password safe and do not expose it) On the "ACCOUNT" tab, choose "INFORMATION". The next page displays your previously provided information; if yo...
The Client Cabinet is in the top-right corner of the FxGlory homepage. To log in, click the icon and log into your client cabinet using your registered e-mail address and password. (Remember to keep your password safe and do not expose it. Then, by c...
First of all, follow this link for registration: Open a Real Account [http://fxglory.com/register/] After filling all the parts of the registration form, you will receive an email from the company containing the activation link. After activating your acc...
Go to the website's homepage and click on "CLIENT CABINET" at the top right corner. * A window will pop up. * Click on "FORGOT YOUR PASSWORD". Then, you will be presented with the page below: Enter your registered email address and then press the...
To send a withdrawal request, please log in to your Client Cabinet using your registered e-mail address and password. (Remember to keep your password safe and do not expose it.) On the "FINANCE" tab, choose the "WITHDRAWAL" option. Scroll down to the b...
STAGE 1: REGISTRATION AND ACCOUNT SETUP Use this link to register on our website before you can start trading with us. Fill out the necessary information and verify your email. Once finished, Fxglory will send you an email with your customized Userna...
You cannot change your account email address. IF YOU DON’T HAVE access to your registered email address, please contact the support team through the live chat to help you. In case you don't find the answer for a question that interests you in this section...
THE VERIFICATION PROCESS INCLUDES 3 STAGES. STAGE 1: IDENTITY VERIFICATION * Open your 'CLIENT CABINET [HTTPS://APP.FXGLORY.COM/AUTH/LOGIN]' and log in. * Find the verification part by going to the 'ACCOUNT' header> VERIFICATION. * Find the area...
To verify the phone number, log in to your Client Cabinet using your registered e-mail address and password. (Remember to keep your password safe and do not expose it.) and then select "VERIFICATION" in the "ACCOUNT" tab. A window will pop up; scroll ...
From 13/3/2014, those clients whose accounts are under an IB, have to log in to their Client Cabinet [http://fxglory.com/login/] and send their withdrawal request. Here you can see this process: 1. First of all, you need to log in to your Client Cabin...
If you fill out all the details on the registration [https://fxglory.com/register.php] form correctly, it takes 3-5 minutes. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Cl...
If you use any of the instant deposit methods, you do not need to wait. You can have the amount of your deposit into your account instantly. If you use Wire Transfer, this deposit process takes around 1-7 business days. Processing time of withdrawal for a...
Is your withdrawal request still pending? Don't worry. All withdrawal requests are processed within 1-24 hours on business days except those requested by "Card", "Wire Transfer", and "PayPal". PLEASE NOTE:  o If you withdraw via an electronic payment sy...
Fxglory strives to satisfy all clients' individual needs; therefore, while committed to your financial success, we have the privilege of introducing our four types of trading accounts - Standard, Premium, VIP, and CIP. Each account has its features and pa...
In FxGlory, a client is authorized to possess a total of 10 real accounts and 10 demo accounts under a single registered email address. Please click here [https://support.fxglory.com/index.php?/Knowledgebase/Article/View/1002/4/how-to-create-new-trading...
You can withdraw as much as your balance (your equity amount minus its credit). In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [htt...
A Standard Lot is equal to 100000 units. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/index.php?...
You can check the table of rebates here [https://fxglory.com/forex/table-of-rebates/]. Additionally, you have the option to review your earned commissions by accessing your client cabinet. Select the Partnership tab and click on the Commissions section ...
The minimum deposit for getting 50% bonus is $1. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/in...
If you wish to have your daily or monthly statement sent to you in the newly designed 'CLIENT CABINET', it is a matter of your will! Here are the steps to take: * At first, log in to your 'CLIENT CABINET' using your registered email address and pass...
Log in to your "CLIENT CABINET" to attach your demo accounts using your registered e-mail address and password. (Remember to keep your password safe and do not expose it.) You are on your dashboard after logging into your client cabinet. Scroll down t...
If you are interested in becoming an Introducing Broker (IB) with FXGlory, please follow these steps: * Create an account with FXGlory by registering [https://app.fxglory.com/auth/register] on our website. * Log in to your client cabinet using yo...
Creating a demo account can help you test your trading strategy in a simulated environment. You can trade with virtual money on a real price chart with the same exact situation as a real trading account. Here are the steps to take: 1. At first, log i...
First of all, download MT4 by following this link: [http://files.metaquotes.net/fxglory.llc/mt4/fxglory4setup.exe] Download MT4 Client Terminal [https://download.mql5.com/cdn/web/fx.glory.group/mt4/fxglory4setup.exe]After that, run the MT4 program and go ...
STAGE 1: ACCESSING THE TICKET CREATION PAGE To create a ticket, Start by logging in to your client cabinet. Once logged in, navigate to the "Tickets" header and click on it. STAGE 2: CREATING A NEW TICKET Upon reaching the ticket management page, se...
Neteller is a fast, secure, and easy money transfer method.To deposit via Neteller, you need to log in to your Client Cabinet [http://fxglory.com/login/].In the deposit section, select "NETELLER" from the Instant Deposit dropdown list. Here you need to ch...
To increase the balance/make a free deposit into your demo account, you need to log in to your "CLIENT CABINET". Go to the "ACCOUNT DASHBOARD" tab and click on the demo account number. A small sub menu will pop up. Click on "FREE DEPOSIT" Enter the am...
To make a deposit the initial step is to log in to your 'CLIENT CABINET’, using your registered email address and password. (Remember to keep your password safe and do not expose it.) Then follow the instructions mentioned below: * Click on “DEPOSIT” ...
To register your account under a referral, there are two possible methods. The first is by using a referral link provided to you by the IB, and the second is by entering a referral code given by the IB. HOW TO REGISTER UNDER AN IB BY A LINK: * Enter...
To recover a demo account that is not attached to your client cabinet, please log in to your client cabinet [https://app.fxglory.com/auth/login], and submit a ticket [https://support.fxglory.com/index.php?/Knowledgebase/Article/View/1872/4/how-to-create-a...
You can find the request form on our website. [http://fxglory.com/callback/]Fill it out and forward it to our Support Department to receive a phone call. In case you don't find the answer for a question that interests you in this section or in the Knowled...
To send a withdrawal request, please log in to your client cabinet, using your registered email address and password. (Remember to keep your password safe and do not expose it.) And take the step below to send the withdrawal request. * Choose the “WIT...
To take a screenshot, please follow the steps below: * CAPTURE THE IMAGE The simplest way to take a screenshot in Windows is to use the Print Screen (PrtScn) button. You can find it on the top right side of most keyboards. Assuming the area you wis...
To make a deposit or withdrawal using your debit or credit card, the initial step is to verify your card by logging into your Client Cabinet. This verification process is necessary to ensure the security and authenticity of your card details. So, to ver...
Of course, it is. Account verification is necessary for withdrawal and depositing by some methods. You can deposit via all e-wallet methods and trade without verification, but you cannot withdraw your money. Please click here [http://support.fxglory.com/i...
Yes, it is. But you must notice that the maximum amount of bonus for the Standard account is $500, for the Premium account is $1000 and for the VIP account is $2000 now.This promotion may be changed in the future.For more information about the bonus, plea...
Since 2019, the bonus has not been withdrawable anymore.Also, there are important rules about using the bonus, which you can read on the promotion page: PROMOTIONS  [HTTPS://FXGLORY.COM/PROMOTIONS/] In case you don't find the answer for a question that i...
Yes, it is the same for all commodities and currencies. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/v...
No, it is not. Our spreads are fixed for all account types. They differ depending on the pair, account type, and execution type. You can see all available currency pairs and their spread table by following this link: Spreads [https://fxglory.com/forex/sp...
FxGlory clients are able to trade 51 tradable symbols in their real account(s). These tradable symbols encompass three distinct types of symbols, including: 1) METALS: GOLD GOLDEURO Palladium Platinum SILVER SILVEREURO 2) CRYPTO: BCHUS...
THE DEPOSIT METHODS ARE: * All Credit/debit Cards * Perfect Money * NETELLER * CryptoCurrency * Skrill * Zelle Bank transfer THE WITHDRAWAL METHODS ARE: * All Credit/debit Cards * Perfect Money * NETELLER * CryptoCurrency * Sk...
The difference between the currency pairs that end in an "m" letter and those which do not, is their type of execution. The currency pairs with "m" ending are market execution [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/245/5/instant...
It depends on the clients' account types. The maximum and minimum tradable lot sizes for different account types are as follows: Account Types Standard Premium VIP CIP Minimum Lot Size 0.01 0.10 0.10 1.00 Maximum Lot S...
The MARGIN CALL [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/423/2/margin-call-vs-stop-out-level] level and the STOP-OUT [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/423/2/margin-call-vs-stop-out-level] level for ...
The office working hours are as follows: From 10:00 GMT+4 on Monday through 19:00 GMT+4 on Friday. PLEASE NOTE: The Support Department is available 24 hours a day, seven days a week. In case you don't find the answer for a question that interests ...
You can trade with us 24 hours a day from 22:00 GMT on Sunday through 22:00 GMT on Friday. The opening time of the market: Sunday 22:00 GMT.The closing time of the market: Friday 22:00 GMT. The opening time of the market for Metals: Sunday 23:00 GMT.The c...
The translated version of the document in English, verified by a notary, must be uploaded through your Client Cabinet [https://app.fxglory.com/auth/login] in the case that non-English documents have been rejected by the verification department. To ad...
The "INVESTOR PASSWORD" gives you limited access to look through charts, perform technical analysis, and test Expert Advisors. You cannot trade with the "INVESTOR PASSWORD". * Remember that if you want to trade, you must log in to MT4 with the "MASTER PAS...
Opening an account is FREE. To open an Fxglory account click HERE [https://fxglory.com/register/]. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department ...
The Company server time is GMT+2. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/index.php?/Defa...
If your recent deposit to your Fxglory account has not been credited, rest assured that we are dedicated to resolving this promptly. Follow these steps: * Check to see if the deposited amount has been deducted from your payment source. * Submit...
- Please, make sure that you have entered all the details correctly.- "LOGIN" is your real account number, which consists of 5 digits.- "PASSWORD" is your real account master password. PLEASE NOTE: If you have forgotten your "Master Password", you can set...
While defining scalp as the closing time of the position minus the opening time of the position in a short period of time, hedging with the same volume and in the short period of time means locking the other position, and it is considered scalping. In a...
You can see all the information about our leverage conditions here: Leverage [http://fxglory.com/leverage-conditions/] In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client s...
Trying to open a new order on MT4, if the "Buy" or "Sell" buttons are inactive, it is likely due to one of these problems: * YOUR INTERNET CONNECTION Please ensure that your internet connection is operating correctly. * THE TYPE OF LOGIN CRED...
All markets worldwide are closed on Saturdays and Sundays. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/...
Is account verification necessary? Account verification is necessary for withdrawal and depositing by some methods. You can deposit via all e-wallet methods and trade without verification, but you cannot withdraw your money. NOTE: Here [https://supp...
You can set four different pending orders, which are: * Buy stop: It is a BUY order, and you can set a buy stop pending order if you set the price ABOVE the current market price at LEAST as much as the spread. * Buy limit: It is a BUY order, and you...
The matter is that you faced the Stop-out level. It is a level at which all the trader's open orders will be closed automatically due to the critically low equity level to prevent further balance drowning down.It happens when your deposit comes down over ...
While your balance is twice your credit (bonus), the credit remains untouched in your account. For more clarification, here is an example: If you deposit 2000$, you will receive $1000 as the bonus. Then if you earn a profit of $100, your balance will be...
Please note that the general rule regarding withdrawal is that to withdraw, you have to use the same method you already used to fund your account. If you deposited by Credit/Debit card, check this link out on how to withdraw: How to withdraw when I u...