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Knowledgebase : English > Fxglory Brokerage > Frequently Asked Questions
GENERALLY, BALANCE DOES NOT GO NEGATIVE. WE HAVE NEGATIVE BALANCE PROTECTION (MARGIN CALL [HTTP://SUPPORT.FXGLORY.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/423/2/MARGIN-CALL-VS-STOP-OUT-LEVEL] AND STOP OUT LEVEL [HTTP://SUPPORT.FXGLORY.COM/INDEX.PHP?/KNOW...
Changing account type/status is not possible. CLIENTS CAN OPEN NEW TRADING ACCOUNTS (UP TO 10 REAL AND 20 DEMO) IN THE CLIENT CABINET [HTTPS://FXGLORY.COM/LOGIN/]. FOR INSTRUCTIONS, CLICK HERE [HTTPS://SUPPORT.FXGLORY.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICL...
Bonus supports margin and open orders. When your account balance gets zero (0), your account will be credited out automatically. Or in other words, you will lose your bonus. In case you don't find the answer for a question that interests you in this se...
Yes, of course. You can trade commodities such as Gold, Silver, Platinum, and Palladium. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live cha...
Yes, you can. But you are not allowed to use scalper, news trader, and arbitrage EAs. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat...
The Chinese Yuan is the currency of China known as CNY. Also, the Yen is the official currency of Japan known as JPY. One of our card processors is connected to banks in China and Japan. So, the amount of money will be exchanged by the CNY or JPY excha...
PLEASE PAY ATTENTION TO THE EXPIRATION DATE FOR THE CRUDE OIL. You are supposed to close your order(s) before the mentioned date. If you don't, the order(s) will be closed automatically. CONTRACT MONTH PRODUCT CODE EXPIRY DATE Jan 2021 CLF21 ...
The answer is NO! You do not need to provide any documents to open an account. Just fill out the registration form [https://fxglory.com/register/] and enjoy trading. In case you don't find the answer for a question that interests you in this section or i...
Opening a real account with our company is only possible after reading and accepting the company rules (User Agreement [https://fxglory.com/user-agreement/], Promotions [https://fxglory.com/promotions/], and Leverage [https://fxglory.com/forex/leverage-co...
Yes, we do accept clients from the USA. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/index.php?/...
Unfortunately, we do not work with clients from GEORGIA (EUROPE), BANGLADESH, INDONESIA, NORTH KOREA, SYRIA, SUDAN, IRAN, NIGERIA, and some other countries which are under UN sanctions.  In case you don't find the answer for a question that interests you ...
Yes, we do. Fxglory provides its clients with free VPS.Those who are eager to use our free VPS must: * Have a verified account, * Deposit a minimum capital of $1000 in their trading accounts, * Send a request via the registered email address to VP...
Yes, it does. All Fxglory accounts are Islamic which are Swap-free [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/307/5/what-is-a-swap-free-account]. In case you don't find the answer for a question that interests you in this section...
First of all, you need to log in to your Client Cabinet [http://fxglory.com/login/]. After that, in the "PARTNERSHIP" section go to "SEND FUNDS TO CLIENTS". You will be presented with the page where you can choose your client from the drop down list and...
In this article, you can find how to connect to your VPS using a windows remote desktop connection. 1.Go to the start menu. 2.Type "REMOTE DESKTOP CONNECTION" in the "SEARCH PROGRAMS AND FILES" part. When you see the result, click on the option for "R...
If your withdrawal request has not been processed yet and you regret your request, you can cancel it. To cancel your withdrawal request, follow the steps below: * Log in to your Client Cabinet [https://fxglory.com/login/] * Through the "WITHDRAWA...
Log in to your client cabinet and on the "MY ACCOUNT" tab choose "CHANGE CABINET PASSWORD". You will be presented with the window below. Enter your old and new passwords, and your client cabinet password will be changed. In case you don't find the ans...
You can change your mobile phone number in your Client Cabinet as follows: After choosing "ACCOUNT VERIFICATION", you will see: On the "MOBILE VERIFICATION" section, you can see your mobile number that you can edit easily. In case you don't find the...
First of all, log in to your MT4.Then in the Menu bar, you can see the " TOOLS " part. Click on it. Please choose " OPTIONS". Here are your login username and password, so click on the " CHANGE" button. Now you can change both the Master password and Inve...
To restore your MetaTrader 4 password, please log in to your CLIENT CABINET [HTTPS://FXGLORY.COM/LOGIN/]. Then in the dashboard section, you can see your account(s) numbers. By clicking on the account number which you want to change its password, you ...
REAL ACCOUNT: To change the leverage of your real account, you can simply log in to your client cabinet and you will see the list of your live accounts in the "ACCOUNT DASHBOARD" section. Click on the related account, and choose "CHANGE LEVERAGE" from the...
To create new real trading accounts, log in to your client cabinet. On the "MY ACCOUNT" tab choose "ACCOUNT DASHBOARD". Scroll down the page, and you will see the "CREATE NEW LIVE ACCOUNT" section. Please choose your desired account and select "OPE...
You can deactivate your Fxglory account at any time by logging in to your client cabinet and selecting your desired account. On the pop-up window choose "TERMINATE ACCOUNT". Then, your account will be deactivated. * Please note that you need to change...
Log in to your client cabinet. On the "MY ACCOUNT" tab choose "CHANGE ACCOUNT INFORMATION". The following page shows your current information that you had entered before, now if you want to edit your information, click on the "EDIT INFORMATION" When y...
On the top right corner of the Fxglory home page, you can see the Client Cabinet [http://fxglory.com/login/] Login. Then by clicking on the "CLIENT CABINET", you can enter the username and password which you have received through an email before. Now y...
First of all, follow this link for registration: Open a Real Account [http://fxglory.com/register/] After filling all the parts of the registration form, you will receive an email from the company containing the activation link. After activating your acc...
Go to the homepage of the website, and on the top right corner, click on "CLIENT CABINET" Click on "FORGOT YOUR PASSWORD". Then, you will be presented with the page below: Enter your registered email address and click on "SUBMIT YOUR REQUEST". Fxglory...
To send a withdrawal request, please log in to your client cabinet, and on the "WITHDRAWAL" tab choose "WITHDRAWAL". After choosing your desired account and entering the amount, you need to select your withdrawal method as shown below: When you entere...
First of all, you must register on our website, for registration you can follow this link: OPEN A REAL ACCOUNT [http://fxglory.com/register/]After filling all the parts, you will receive an email from the company containing the activation link, and then a...
You cannot change your account email address. IF YOU DON’T HAVE access to your registered email address, please contact the support team through the live chat to help you. In case you don't find the answer for a question that interests you in this section...
The verification process includes 3 steps. First of all, please log in to your CLIENT CABINET. [http://fxglory.com/login/] In the “MY ACCOUNT” tab, you can see the “ACCOUNT VERIFICATION”.In the "ACCOUNT VERIFICATION" section, please upload one of the foll...
To verify your mobile number, you must log in to your CLIENT CABINET [HTTP://FXGLORY.COM/LOGIN/], and then through the “MY ACCOUNT” tab choose “ACCOUNT VERIFICATION”. Scroll down to find the “MOBILE VERIFICATION” section where you can add or edit your m...
From 13/3/2014, those clients whose accounts are under an IB, have to log in to their Client Cabinet [http://fxglory.com/login/] and send their withdrawal request. Here you can see this process: 1. First of all, you need to log in to your Client Cabin...
If you fill out all the details on the registration [https://fxglory.com/register.php] form correctly, it takes 3-5 minutes. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Cl...
If you use any of the instant deposit methods, you do not need to wait. You can have the amount of your deposit into your account instantly. If you use Wire Transfer, this deposit process takes around 1-7 business days. Processing time of withdrawal for a...
Is your withdrawal request still pending? Don't worry. All withdrawal requests are processed within 1-24 hours on business days except those requested by "Card", "Wire Transfer", and "PayPal". PLEASE NOTE:  o If you withdraw via an electronic payment sy...
Fxglory strives to satisfy all clients' individual needs; therefore, while committed to your financial success, we have the privilege of introducing our four types of trading accounts - Standard, Premium, VIP, and CIP. Each account has its features and pa...
In FXglory, clients can have up to 10 real accounts and 20 demo ones with only one registered email address. To find out more about creating several accounts through "Client Cabinet", click here [https://support.fxglory.com/index.php?/Knowledgebase/Arti...
You can withdraw as much as your balance (your equity amount minus its credit). In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [htt...
A Standard Lot is equal to 100000 units. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/index.php?...
You can find the table of rebates in your Client Cabinet [http://fxglory.com/login/], under the "PARTNERSHIP" section. Also, here: Rebate Table [https://fxglory.com/forex/table-of-rebates/] In case you don't find the answer for a question that interests y...
The minimum deposit for getting 50% bonus is $1. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/in...
YOU CAN ACTIVATE THE REPORT OPTION IN THE "CLIENT CABINET". AFTER THAT, YOU CAN RECEIVE BOTH DAILY AND MONTHLY STATEMENTS. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the ...
To attach your demo accounts to your "CLIENT CABINET", log in to your client cabinet. Select "ACCOUNT DASHBOARD" from the "MY ACCOUNT" tab. Scroll down the page till you see the "ATTACH EXISTING FOREX-DEMO ACCOUNT" section. Enter your account details ...
If you are interested in partnership with Fxglory, please follow the steps below: 1. OPEN AN ACCOUNT [https://fxglory.com/register] with Fxglory. 2. Log in to the CLIENT CABINET [https://fxglory.com/login] and in the "PARTNERSHIP" tab, choose the "In...
After your registration [https://fxglory.com/register/] in Fxglory website and receiving username and password for Client Cabinet, log in to your client cabinet. On "My Account" tab choose "Account Dashboard". Scroll down the page till you see "Creat...
First of all, download MT4 by following this link: [http://files.metaquotes.net/fxglory.llc/mt4/fxglory4setup.exe] Download MT4 Client Terminal [https://download.mql5.com/cdn/web/fx.glory.group/mt4/fxglory4setup.exe]After that, run the MT4 program and go ...
Neteller is a fast, secure, and easy money transfer method.To deposit via Neteller, you need to log in to your Client Cabinet [http://fxglory.com/login/].In the deposit section, select "NETELLER" from the Instant Deposit dropdown list. Here you need to ch...
To increase the balance/make a free deposit into your demo account, you need to log in to your "CLIENT CABINET". Go to the "ACCOUNT DASHBOARD" tab and click on the demo account number. A small sub menu will pop up. Click on "FREE DEPOSIT" Enter the am...
First of all, please log in to your Client Cabinet [http://fxglory.com/login/]. In the "DEPOSIT" tab, choose the "INSTANT DEPOSIT" option from the drop-down list. You need to choose the account you want to deposit to, and then proceed to the next step...
To register your account under a referral, you must enter the IB referral number in the required box in your registration form as marked in the picture. If you forgot to mention the IB referral number or want to change your IB, please send a request to ...
Please send an email from your demo registered email address to [email protected] and ask for a new password. Attach the demo account to the client cabinet and change the password to anything that you desire. To see how to attach a demo account t...
You can find the request form on our website. [http://fxglory.com/callback/]Fill it out and forward it to our Support Department to receive a phone call. In case you don't find the answer for a question that interests you in this section or in the Knowled...
To send a withdrawal request, please log in to your client cabinet. On the "WITHDRAWAL" tab, choose the "WITHDRAWAL" option. Then you can see the "WITHDRAWAL FORM". While choosing the "CREDIT/DEBIT CARD" as the method of your withdrawal, fill in the gap...
To take a screenshot, please follow the steps below: * CAPTURE THE IMAGE The simplest way to take a screenshot in Windows is to use the Print Screen (PrtScn) button. You can find it on the top right side of most keyboards. Assuming the area you wis...
To prevent any failures and to be successful in payments by your credit/debit card, please log in to your Client Cabinet, choose the "ADD/REMOVE CREDIT CARD" option from the "DEPOSIT" section and follow the steps to verify your card(s). CARD UPLOAD VERI...
Of course, it is. Account verification is necessary for withdrawal and depositing by some methods. You can deposit via all e-wallet methods and trade without verification, but you cannot withdraw your money. Please click here [http://support.fxglory.com/i...
Yes, it is. But you must notice that the maximum amount of bonus for the Standard account is $500, for the Premium account is $1000 and for the VIP account is $2000 now.This promotion may be changed in the future.For more information about the bonus, plea...
Since 2019, the bonus has not been withdrawable anymore.Also, there are important rules about using the bonus, which you can read on the promotion page: PROMOTIONS  [HTTPS://FXGLORY.COM/PROMOTIONS/] In case you don't find the answer for a question that i...
Yes, it is the same for all the commodities and currency pairs except for oil, which does not have leverage. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support d...
No, it is not. Our spreads are fixed for all account types. They differ depending on the pair, account type, and execution type. You can see all available currency pairs and their spread table by following this link: Spreads [https://fxglory.com/forex/sp...
Fxglory clients are able to trade 53 currency pairs in their real account(s). 1.AUDCAD 2.AUDCHF 3.AUDJPY 4.AUDNZD 5.AUDUSD 6.CADCHF 7.CADJPY 8.CHFJPY 9.EURAUD 10.EURCAD 11.EURCHF 12.EURDKK 13.EURGBP 14.EURJPY 15.EURNOK 16.E...
THE DEPOSIT METHODS ARE: * All Credit cards (Visa Card, Master Card…) * Perfect Money * Sticpay * Bank Wire Transfer * Moneybookers (Skrill) * Neteller * Cryptocurrencies THE WITHDRAWAL METHODS ARE: * All Credit cards (Visa Card, Mas...
The difference between the currency pairs that end in an "m" letter and those which do not, is their type of execution. The currency pairs with "m" ending are market execution [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/245/5/instant...
It depends on the clients' account types. The maximum and minimum tradable lot sizes for different account types are as follows: Account Types Standard Premium VIP CIP Minimum Lot Size 0.01 0.10 0.10 1.00 Maximum Lot S...
The MARGIN CALL [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/423/2/margin-call-vs-stop-out-level] level and the STOP-OUT [http://support.fxglory.com/index.php?/Knowledgebase/Article/View/423/2/margin-call-vs-stop-out-level] level for ...
The office working hours are as follows: From 10:00 GMT+4 on Monday through 19:00 GMT+4 on Friday. PLEASE NOTE: The Support Department is available 24 hours a day, seven days a week. In case you don't find the answer for a question that interests ...
You can trade with us 24 hours a day from 22:00 GMT on Sunday through 22:00 GMT on Friday. The opening time of the market: Sunday 22:00 GMT.The closing time of the market: Friday 22:00 GMT. The opening time of the market for Metals: Sunday 23:00 GMT.The c...
If non-English documents get rejected by the verification team, you must upload the translated document in English certified by a notary in your Client Cabinet [http://fxglory.com/login/]. In case of any difficulties in verifying your account, you can ...
The "INVESTOR PASSWORD" gives you limited access to look through charts, perform technical analysis, and test Expert Advisors. You cannot trade with the "INVESTOR PASSWORD". * Remember that if you want to trade, you must log in to MT4 with the "MASTER PAS...
Opening an account is FREE. To open an Fxglory account click HERE [https://fxglory.com/register/]. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department ...
The Company server time is GMT+2. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/visitor/index.php?/Defa...
When you make a deposit and your funds are still not on your Fxglory account, there is nothing to worry about!The only thing you need to do is to make a payment notice. Send your payment details and your account number to: [email protected] or [email protected]
- Please, make sure that you have entered all the details correctly.- "LOGIN" is your real account number, which consists of 5 digits.- "PASSWORD" is your real account master password. PLEASE NOTE: If you have forgotten your "Master Password", you can set...
While defining scalp as the closing time of the position minus the opening time of the position in a short period of time, hedging with the same volume and in the short period of time means locking the other position, and it is considered scalping. In a...
You can see all the information about our leverage conditions here: LEVERAGE [http://fxglory.com/leverage-conditions/] In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client ...
If you are trying to open a new order on MT4 but the "Buy" or "Sell" buttons are not active (grey) please make sure that you have logged in with your "Master Password" not the "Investor Password". Investor Password is read-only, and you cannot place trade...
All markets worldwide are closed on Saturdays and Sundays. In case you don't find the answer for a question that interests you in this section or in the Knowledgebase, please contact the Client support department via live chat [http://support.fxglory.com/...
Is account verification necessary? Account verification is necessary for withdrawal and depositing by some methods. You can deposit via all e-wallet methods and trade without verification, but you cannot withdraw your money. NOTE: Here [https://supp...
You can set four different pending orders, which are: * Buy stop: It is a BUY order, and you can set a buy stop pending order if you set the price ABOVE the current market price at LEAST as much as the spread. * Buy limit: It is a BUY order, and you...
The matter is that you faced the Stop-out level. It is a level at which all the trader's open orders will be closed automatically due to the critically low equity level to prevent further balance drowning down.It happens when your deposit comes down over ...
While your balance is twice your credit (bonus), the credit remains untouched in your account. For more clarification, here is an example: If you deposit 2000$, you will receive $1000 as the bonus. Then if you earn a profit of $100, your balance will be...
Please note that the general rule regarding withdrawal is that to withdraw, you have to use the same method you already used to fund your account. If you deposited by Credit/Debit card, check this link out on how to withdraw: How to withdraw when I u...